Member for Tweed Geoff Provest has welcomed the introduction of a permanent Quiet Hour at the Tweed Heads Service Centre.
Mr Provest said eight Service Centres across the State were selected for a trial of Quiet Hour by the NSW Liberal and Nationals Government in 2022.
“The trial was very successful and 97 per cent of people surveyed found it a positive experience,” Mr Provest said.
“It’s fantastic that a permanent Quiet Hour is now being rolled out to 107 Service Centres across NSW, including at Tweed Heads.
“People in our own community who may be sensitive to light or overstimulated by sound can now complete Service NSW transactions in a more comfortable and safe environment.”
During Quiet Hour, the volume of music and ticket announcements is reduced and lighting is dimmed, and customers are asked to minimise conversations and put their mobile phones on silent mode.
Mr Provest said Service NSW staff will also undertake disability awareness training to help provide customers living with disability, and their carers, extra support during each visit.
“I couldn’t be more proud of our fantastic Service NSW staff and the world-class customer service they provide to everyone in our community,” Mr Provest said.
“Introducing a Quiet Hour is a small step forward, but for Service NSW customers living with disability it is a big step towards creating a supportive and inclusive environment.”
Quiet Hour at the Tweed Heads Service Centre will take place between 9.30am-10.30am on Tuesdays.
For more information and a full list of Service Centres participating in Quiet Hour, go to: www.service.nsw.gov.au/about-us/our-organisation/quiet-hour.