Patients at the Tweed Hospital and Murwillumbah Hospital’s emergency departments are set for a more comforting experience as the Nationals in the NSW Government extend the revolutionary Patient Experience Program to the facilities, Tweed Nationals MP Geoff Provest has announced.

“This initiative is an Australian first and is about creating a welcoming, safe, empowering environment for everyone who arrives at our hospitals’ emergency departments,” Mr Provest said.

There will be two full time equivalent positions at the Tweed Hospital and one at Murwillumbah Hospital.

The new Patient Experience Officers will greet patients on arrival at the Hospital and help guide them through their care, providing information on where to go, what to expect, and updates on appointment queues.

As part of the Patient Experience Program, patients receive:

  • access to free Wi-Fi, mobile phone charging stations, additional power points, water and other refreshments;
  • information sent to their mobile device about what to expect during their stay;
  • fact sheets on their particular condition/ treatment options; and
  • ongoing care instructions after discharge, available in multiple languages.

The funding boost to the Patient Experience Program is part of the NSW Government’s $800 million investment to support the health system’s response to the COVID-19 pandemic. For more information visit: